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A Las Vegas hotel is facing renewed scrutiny after reports surfaced that online travel sites displayed listings for hotels that guests claim did not actually exist.
According to multiple reports, travelers booked accommodations under the names Palette and Collection O, expecting to stay at separate properties. Upon arrival, however, they were allegedly directed to the nearby OYO Hotel & Casino Las Vegas. They were informed their reservations would be honored there instead.
The incident has fueled concerns about the growing use of AI-generated marketing materials and the challenges online travel agencies face in verifying hotel listings before they appear on booking platforms. Industry observers note that online travel sites typically rely on information supplied by hotel operators or distribution partners rather than independently confirming every property’s existence.
Following widespread attention, the questionable listings began disappearing from several booking platforms. OYO removed the hotels from its own reservation system, while Expedia marked one of the properties as unavailable. Some travel websites, however, continued displaying the listings for a period afterward.
The OYO Hotel, formerly known as Hooters Hotel & Casino, has long struggled with mixed reviews and has developed a reputation as one of the more controversial budget properties on the Las Vegas Strip.
Anthony’s Take: Guests who believe they were misled are generally advised to contact the online travel agency through which they booked to request assistance or a refund as consumer protections often vary depending on the booking platform and payment method.
(Featured Image Credit: OYO Hotel & Casino Las Vegas.)
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
