Lounge Review: United Club℠ (EWR – Gate C123)

by Anthony Losanno
United Club EWR C123

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Hoboken was my home for many years with Newark Liberty International (EWR) as my nearest airport and most frequent departure point (going back to the Continental days). The airport offers four United Clubs℠ (near gates A2, C74, C93, and a brand new one at C123). This new lounge is visually stunning and hopefully a showcase for what future renovations will look like across the system.


Access is granted for those with United Club℠ memberships, day passes from Chase co-branded credit cards or purchased for $59 (although there was a sign saying they were not being accepted while I was there), Global Services® members, United passengers with Gold or higher status traveling internationally, international business or first-class passengers traveling on a Star Alliance flight, and Star Alliance Gold members regardless of class flown. You can find more information about these lounges and their access rules here. I love that this lounge uses automated gates for entry, but they have had some issues every time I have been here.

Anthony’s Take: When flying United domestically, I always make a point to stop by the United Clubs℠ to get some work done, relax, and have a snack or drink. The lounge near gate C123 is packed with amenities including a great food selection, bar, coffee bar, showers, and restrooms. It can get extremely crowded during peak times, but this lounge is huge at nearly 30,000 square feet with almost 500 seats.

Sign EWR C123

This lounge offers a host of amenities not found at other United Clubs℠ (most notably the shower suites and coffee bar).

EWR C123 Bar


A long bar is situated in the middle of the lounge. It’s a big space with lots of seats. There is a variety of paid and complimentary beer, wine, and spirits here. The free offerings are pretty basic, but the paid selections are not badly priced.

EWR C123 Coffee Bar

One unique feature is the coffee bar in the front corner. Here, you can order any type of espresso drink. This is a nice addition and makes the lounge feel more premium. The barista stepped away for a moment when I snapped this picture.

EWR C123 Buffet


The food in the United Clubs℠ has improved in the past few years and is even better than it was pre-Covid. This lounge raises that bar even higher. There are multiple areas with snacks and drinks as well as one huge, L-shaped buffet. This area has everything from sandwiches to soups to salads and a few hot entrees, plus cookies and other desserts. I love some of the little touches in this lounge (like the subway tiles above).

EWR C123 Sandwiches Fruit

Sandwich options and fresh fruit

EWR C123 Sandwiches

Closer view of the sandwiches

EWR C123 Soups

Minestrone and Chicken Noodle Soup

EWR C123 Salad Ingredients

Salad ingredients

EWR C123 Salad 2

More salad choices

Hot Dishes 2 C123 EWR

Disco Tots, chicken, and pasta

Hot Dishes 1 C123 EWR

Grains, rice, and butternut squash

Charcuterie EWR C123

A small charcuterie board

Coffee Cake C123 EWR

Coffee cake

Oatmeal Raisin Cookies C123 EWR

Oatmeal raisin cookies

EWR C123 Drinks and Snacks

Aside from the main buffet, there are two areas near the front of the lounge with snacks, coffee, and drinks.

Snacks 2 C123 EWR

Another area with coffee and snacks.

Illy Coffee EWR C123


Illy Coffee EWR C123 2

Illy coffee machines can be found in two places (in addition to the coffee bar).

Coke Freestyle EWR C123

There are several Coke Freestyle machines around the lounge. My only complaint: I wish these had ginger ale.

EWR C123 Seating

Seating & Decor

As mentioned, this is a big lounge with lots of seats. However, it was packed. Almost every spot was taken. The staff were cleaning areas quickly to accommodate, but there were more people than open seats.

EWR C123 Seating 2

This lounge has tables, booths, phone booths, couches, and more. United put some thought into the variety of options.

Shower Lounge C123


This United Club℠ offers free Wi-Fi, restrooms, shower suites, and the food and beverages mentioned above. I’m hopeful that United continues to make other lounges as gorgeous as this one. I tried four times to get a picture of a shower suite, but they were all occupied and the attendant said that they do not have a waiting list (it’s all first come, first served). The space pictured above is a small seating area outside of the shower suites (presumably for waiting since there is no list). From pictures I’ve seen they look similar to those in the Polaris® lounges.

EWR C123 Service

There is a desk to help with passenger issues and rebooking. I should also mention that the service in this lounge is amazing. The staff manning the desks and those cleaning tables could not be friendlier or more helpful. You don’t feel like you’re in Newark (EWR), which is notorious for its poor customer service.

Overall Impression:

The United Club℠ near gate C123 is gorgeous and huge. I love the buffet, coffee bar, that is has showers, and is a huge step up from other lounges that United operates.

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