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A Frontier Airlines employee was recorded shouting at passengers who were seeking customer service assistance at Denver International Airport (DEN) after its flight F9 2746 to Tampa International Airport (TPA) was delayed over three hours and then 25 passengers were involuntarily bumped from the flight. They seek rebooking assistance when the employee shouts at them.
@danthe_doorman Frontier flight 2746 at Denver 3/17/24. Delayed 3 hours, then 25 of us got “involuntarily bumped” and sent to customer service, where there are no agents. The gate attendents scattered so someone knocked on the door to see whats going on and this ensued #frontier @Frontier Airlines #DIA #FrontierIsGarbage
In the TikTok post from @danthe_doorman posted above, a Frontier employee shouts at passengers who are lined up for assistance. They arrived at customer service and no one was there. Passengers knocked on the door and the man in the video came out shouting. A supervisor joins the man behind the counter as he shouts that it’s not his job and that he is in operations. A supervisor arrives to finally help as the video rolls on.
This is not the first time a customer-facing employee has acted erratically in Denver. Back in June, I wrote about the gate agent above and her erratic antics as she boards a flight at the airport. Her behavior was no more acceptable than the man in the latest video.
Anthony’s Take: Customer service individuals have tough jobs. People rarely go to compliment them and usually only surface over problems. That said, this man is out of line and needs retraining. Regardless of his role if he’s working in an airport he will encounter customers and should be able to be somewhat pleasant.
(Featured Image Credit: @danthe_doorman via TikTok.)
(H/T: Live and Let’s Fly.)
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