Woman Destroys Ticket Counter After Being Denied a Refund

by Anthony Losanno
Mexico City Volaris

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Yesterday, a passenger flying Volaris was arrested for going on a tirade at Mexico City International Airport (MEX). The woman got upset when she was declined a refund, so she climbed on a baggage scale and started smashing computers.

The passenger, identified as Maria Guadalupe (I know it’s surprising her name isn’t Karen), stood on top of a baggage scale and then jumped behind the counter. She started throwing keyboards, mice, and computer screens to the ground while yelling and swearing. Allegedly, this began after her reservation was not found in Volaris’ system. That kicked off her path of destruction.

After screaming at several agents, A Volaris employee informed her that she would need to contact the travel agency that booked her ticket in order to get a refund. This made Guadalupe lose control and begin to trash the computers.

After breaking several machines, Guadalupe was escorted away from the counter. She then reportedly attempted to flee the airport. Auxiliary police caught up with her before she left and took her into custody. Volaris pressed charges against her for destruction of property and disturbing the peace.

The carrier released this statement:

A passenger reacted violently when she was notified that she had to complete the purchase of her flight. Apparently the lady had tried to make the payment with several credit cards without success, causing our fraud prevention system to issue a security alert.”

Anthony’s Take: Here’s another example of a passenger thinking that they might get their way through having a temper tantrum. Of course, it didn’t work and the woman ended up in police custody. I have to wonder if she was still able to get her refund from the travel agent.

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