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Skytrax is a British-based consultancy firm specializing in air transport research and quality benchmarking. They are best known for the Skytrax World Airline Awards, which are often referred to as the “Oscars of the aviation industry.” They rank and award airlines based on customer surveys and evaluations.
The latest awards were just released and the winner of the World’s Best Leisure Airline is one I’ve never even heard of before: Air Transat. The carrier is Canadian and it specializes in leisure travel. Founded in 1986, Air Transat is now one of the largest airlines in Canada, offering both scheduled and charter flights to more than 60 destinations in over 25 countries.
The awards ceremony occurred this morning at the Paris Air Show. Marc-Philippe Lumpé, Chief Operations Officer and Frédéric Nappert, Specialist, Systems and Standards of Air Transat, as well as several members of the Air Transat flight crew were on hand to receive the award today.
Lumpé commented:
Receiving this award fills us with immense pride,” says Lumpé. “It testifies to the unique place we occupy in our passengers’ hearts, and it highlights the exceptional nature of our service and our commitment to excellence. Our unrivaled expertise, which puts our customers at the centre of all our actions, enables us to live up to the trust they place in us every day.”
Air Transat already won this award in 2012, 2018, 2019, and 2021. It was also voted North America’s Best Leisure Airline in 2022.
Anthony’s Take: I’ve never heard of this airline, but I’m intrigued. I’m curious as to where they fly and if anyone reading this post has flown them. What’s your take on Air Transat?
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3 comments
I have flown on Air Transat a couple of times… the first about 7-8 years ago with the sole reason to fly on an Airbus A310 (YUL-MCO). Those are gone now and replaced with more A330 and a fairly good fleet of A321 and have 737max coming I think. It’s a typical leisure airline… the widebodies are in high density with narrow seats. They do a fair bit of trans-Atlantic flying in addition to Florida and Caribbean. I believe Montreal is the headquarters. Friendly crews, choice of different seating products, fairly decent buy-on-board menu. What I like is they have Club Class which on the widebodies is a separate cabin with 2/2/2 seating that’s pretty much domestic First (cross between that and what the long haul LCCs have as premium). It comes with meals and drinks and such. They also have something called Option Plus, which I had purchased and was indicated by an anti-macassar placed on the seatback, which allowed choice amongst the better of the coach seats and included pillow/blanket/amenity kit, a sparkling wine split, drinks, etc. They tend to be fairly reliable and took great effort to renew the fleet.
Who here believes in the validity of Skytrax rankings? Anyone? Anyone? Buhler? Buhler?
Have been flying with air transat for over 30 years have always been very satisfied with there professional service. Especially enjoy the direct flights from Montreal to a number of European cities Nice Venice Paris Rome Athens always pleased. They have great service to the Caribbean during the winter months. During Covid-19’s they reimbursed us for flights no problem. Congratulations to them on the award well deserved.