All Airport Lounges Should Make Announcements On Proper Behavior Like This One

by Anthony Losanno
Amex ATL 31

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Airport lounges, whether operated by an airline, a credit card issuer, or a lounge network like Priority Pass offer places to rest, work, grab a bite to eat and a drink, and prepare for flights. Lounges have been crowded the past few years and with this influx of people there has been lots of bad behavior. It appears that one lounge is looking to address bad behavior and playing recorded announcements to advise on what should not be done while visiting.

The Centurion Lounge operated by American Express at Hartsfield-Jackson Atlanta International Airport (ATL) (full review here) reportedly is playing a recorded message that advises guests to not sleep in the lounge, keep their feet off of the furniture, and to keep their shoes on. Bravo! All of this should go without saying, but unfortunately many people either don’t know how to behave in public or just don’t care.

There are countless examples of people taking off their shoes and socks in lounges.

This is not your home (keep your shoes and socks on).

Sleeping is also not appropriate (aside from designated nap areas) aside from what this poster thinks.

Children also need to be supervised and taught to behave well in lounges. I have encountered many times, children running through lounges, screaming, and causing havoc. I reported in the past about particularly bad behavior in the Polaris Lounge (more here).

Anthony’s Take: A prerecorded message is a great start and something I hope other lounges adopt. This should be coupled with lounge employees making sure that rules are enforced and that bad behavior is not tolerated.

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1 comment

Christian May 13, 2024 - 8:05 pm

I agree with your premise although I don’t know of any domestic Amex lounges that have nap areas so confining sleep to those might be difficult. I hope that Amex, Priority Pass, C1, etc. add on nap areas in all lounges to address this point.


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