Ryanair Called Out For Charging Elderly, Disabled Passengers An Exorbitant Fee

by Anthony Losanno
Elderly Couple

Advertiser Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links below. This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers.

Low cost carriers make their money on fees. You want to bring a bag onboard? Fee. You want a snack? Fee. Seat selection, boarding priority, and even printing a boarding pass all carry fees. An elderly couple ran into excessive fees recently while traveling within Europe when they were charged nearly $140 to print their boarding passes. Their daughter took to Twitter to express her anger.

The Daily Mail reports that Ruth Jaffe, 79, and Peter Jaffe, 80, where flying from London Stansted Airport (STN) to Bergerac Dordogne Périgord Airport (EGC) in France. The couple mistakenly downloaded their return boarding pass instead of their outbound. They had already checked in and had paid an extra fee to sit next to each other (to accommodate Peter Jaffe who is disabled).

Instead of helping the couple, Ryanair wanted the cash and charged them around $140 to print the two boarding passes.

Ryanair Fee

People replied to the tweet saying that Ryanair charges £20 to reprint a boarding pass and not the £55 each they paid. A Ryanair spokesperson told the MailOnline: ‘

As per Ryanair’s T&C’s, which these passengers agreed to at the time of booking, these passengers failed to check-in online for their outbound flight from Stansted Airport (11 Aug) despite being advised to do so via email the day before travel (10 Aug) and therefore were correctly charged the airport check-in fee of £55 per passenger.”

This fee seems excessive and it’s not the first time it has been questioned. CNN reported back in 2011 that a judge in Barcelona ruled the carrier’s boarding card reissue fee to be illegal. This was clearly appealed and stands as the fees are still listed on Ryanair’s site.

Ryanair Plane

Anthony’s Take: There should at least be a kiosk to reprint a boarding pass. Elderly or disabled passengers should be accommodated and assisted without charge. This is a clear money grab and seems low even for Ryanair.

(Featured Image Credit: The Daily Mail.)

User Generated Content Disclosure: The Bulkhead Seat encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.

1 comment

Adam L August 14, 2023 - 4:07 pm

Step 1: Book ULCC.
Step 2: Complain about fees.

They knew what they were getting into. Sympathy level zero.


Leave a Comment

Related Articles