Lounge Review: The Centurion Lounge by American Express (LHR)

by Anthony Losanno
American Express Centurion LHR 26

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While passing through London Heathrow (LHR) today, I had the opportunity to briefly check out the Centurion Lounge by American Express. I’ve never been to this location before (it’s in Terminal 3 and I rarely fly oneworld airlines). This terminal houses Virgin Atlantic, American Airlines, British Airways, Qantas, and several others. Unfortunately, I can report that US locations are not the only ones subject to overcrowding.

American Express Centurion LHR 24

 

American Express Centurion LHR 25

To reach the lounge, you need to take an elevator.

American Express Centurion LHR 1

Access

Access to the Centurion Lounge is given to customers carrying The Platinum Card®, The Business Platinum Card®, The Centurion® Card, the Delta SkyMiles® Reserve Card, or the Delta SkyMiles® Reserve Business Card. Cardholders are entitled to bring two guests (or immediate family with a Centurion® Card) as long as they spend over $75,000 a year on their card. If that threshold is not hit then only the cardholder can enter for free with a fee of $50 per guest ($30 for children ages 2-17) per visit.

Anthony’s Take: The Centurion Lounges have been some of my favorites since they opened. American Express continues to offer a great experience with restaurant-quality food and cocktails, comfortable spaces to work and relax, and other amenities that vary by location. The London location was too crowded and way too warm. They had the heat cranked up and we stayed only a short time before moving to the British Airways lounge.

American Express Centurion LHR 2

Bar

When entering the main room, you’ll find the bar near the buffet. Unlike most airline lounges, all alcohol here is complimentary. This includes premium spirits and wines. American Express even has cocktail menus that vary by location.

American Express Centurion LHR 3

Iced tea and lemonade

American Express Centurion LHR 4

A coffee machine was nearby.

American Express Centurion LHR 5

Tea and condiments were on the counter next to the coffee machine.

American Express Centurion LHR 20

A second drink station was in the room closest to the restrooms.

American Express Centurion LHR 6

American Express Centurion LHR 7

Food

Breakfast was being served when I visited. The spread was pretty impressive with multiple hot options, cereal, yogurt parfaits, fruit, oatmeal, pastries, and more.

American Express Centurion LHR 8

Oatmeal

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Cereal and condiments

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Fruit, yogurt, granola, and more

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Cheese and yogurt parfaits

American Express Centurion LHR 12

Bread and pastries

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More bread

American Express Centurion LHR 14

Beans, Shakshuka, hash browns, and Cinnamon Brioche French Toast

American Express Centurion LHR 15

Sausage, bacon, mushrooms, and eggs

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Seating

There are all sorts of seating configurations for working, socializing, and lounging. While I visited most seats were taken and the lounge eventually moved to a waitlist.

American Express Centurion LHR 17

 

American Express Centurion LHR 18

The iconic dog pictured here makes an appearance in all American Express lounges.

American Express Centurion LHR 21

 

American Express Centurion LHR 22

There is a dedicated area for Centurion cardholders.

American Express Centurion LHR 19

There are a few phone booth rooms for taking calls near the front of the lounge.

American Express Centurion LHR 19

Amenities

The Centurion Lounge at London Heathrow Airport (LHR) features showers, free Wi-Fi, and all of the food and beverages listed above.

American Express Centurion LHR 23

There were several TVs throughout the lounge. I was unable to get any photos of the showers as they were all occupied during my visit.

American Express Centurion LHR 24

As we left, we noticed that they had gone to a waitlist.

Overall Impression:

We spent only a short time at the Centurion Lounge due to it being so crowded and stiflingly hot. I enjoyed the food and found it achieved the high level of service and amenities that American Express has offered since it first introduced the Centurion Lounge concept. I just wish it had less people packed into every square inch.

Anthony’s Credit Card Pick: I love the lounges where The Platinum Card® from American Express grants me access. It has had a prominent place in my wallet for many years now. While it does have an annual fee of $695, it provides many travel benefits and will always be my go-to for lounge access (both Delta Sky Clubs® and Centurion Lounges) and booking airfare from the airlines to earn 5x points (up to $500,000 per calendar year). Learn moreRates & Fees. Terms apply.

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1 comment

Scott November 24, 2023 - 5:49 pm

i like the Amex lounges. I would just like to know why the IAH location is staffed by (mostly) people that hate their customers.

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