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An unruly passenger refused to deplane after ground staff asked her to vacate her First Class seat over her bad behavior. Surprisingly, the woman refused to get off and was almost allowed to stay onboard the flight.
Absolutely appalled by @united handling of a terrifying situation on my flight back from PR. Despite being harassed by a threatening passenger, they failed to take swift action & allowed her to remain on the flight. Safety should be the #1 priority #UnitedAirlines #CustomerSafety pic.twitter.com/JibipkGa38
— h (@Helen_Marks) February 12, 2024
Not too many details are available around this problem passenger and what flight this incident occurred on, but it’s noted that it was returning from Puerto Rico. I assume San Juan’s Luis Muñoz Marin International Airport (SJU). The passenger that recorded the video describes her as “threatening” and the situation as “terrifying.” I think both of those words are exaggerations unless something crazy happened when the videos ended.
Apparently, she eventually got off the plane and United did not have to institute the protocol it established after the David Dao incident where it would make every passenger onboard deplane. I laughed as the safety demo video droned on in the background while she tried to put her hat on.
Anthony’s Take: She was apparently removed and if she was as problematic as described then it’s good that UA got a handle on the situation and got her off while still on the ground. It’s unknown if she was intoxicated, has mental health issues, or something else was going on, but her attitude and language are not great for those around her.
(Featured Image Credit: @Helen_Marks via X.)
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