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View from the Wing reported earlier on a series of tweets surrounding the inordinate amount of time it took to check in to Caesars Palace in Las Vegas this week. Twitter user @blankcheckben shared his experience.
This was the original line at 7 pm. Each check-in took about 20 minutes. pic.twitter.com/G4aMZ7W2Ox
— Benjamin Lee (@blankcheckben) July 11, 2023
Ben arrived around 7:00 PM and was faced with a line that was estimated to take three to four hours to reach an agent to check in. He left and came back around 1:40 AM to still find a huge line. Over an hour later, he was still waiting.
Update: it’s 4.27 am. I have finally checked in – at a different hotel. Caesar’s oversold their rooms. So my room was given to someone else because I didn’t stand in line for 4 hours. They sent me elsewhere. Altogether it took them 9.5 hours to get me a bed. Someone forward this…
— Benjamin Lee (@blankcheckben) July 11, 2023
He finally checked in at 4:27 AM (around nine hours since he first arrived).
Checking in at Las Vegas hotels, whether they are MGM Resorts or Caesars properties, is always a challenge. Lines are long and kiosks tend to automatically assign poor rooms (when they are working or available).
Status matches to Caesars Diamond status provided by Wyndham and FoundersCard make it easier to game the check-in system and cut some lines. This was also true of the Hyatt partnership with MGM Rewards that is ending in September (more info here). This is all getting a bit more restrictive and I wouldn’t be surprised to see the Wyndham partnership end as well. FoundersCard is an option if you get enough value out of it to justify the $595 cost to carry that card each year.
Anthony’s Take: This looks awful. Who wants to spend their vacation standing in line to check in? It’s no secret that people are traveling like crazy this summer, but this needs to be fixed now.
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1 comment
Ben is a super high roller, he plays million dollar buy-in cash games. There is something funny with this story. He was probably waiting on a vila.