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There are only ten US states that require geography courses to graduate high school. Geography education is not prioritized in American school systems and it’s starting to show. A family traveling from Los Angeles to San Juan, Puerto Rico was denied boarding because the two-year-old child did not have a passport. The problem? Puerto Rico is a US territory and should be treated as a domestic flight. No passport is required for US citizens.
Spirit Airlines told a Puerto Rican mother to provide her toddlers passport, but when she couldn’t, she says an airline agent & a supervisor refused to allow her & her family to fly from California to the island of Puerto Rico.
— David Begnaud (@DavidBegnaud) May 18, 2023
The incident took place at Los Angeles International Airport (LAX) on April 25th. Marivi Roman Torres, her husband Luis, and their two-year-old son Alejandro were traveling to visit family in Puerto Rico. When they reached the ticket counter, the agent demanded passports. When they could not produce one for their child, they were denied boarding passes. A supervisor backed this up and they were forced to buy expensive, last-minute tickets on JetBlue.
Spirit released the following statement:
In this specific case, an agent at LAX who is new to the position misunderstood the identification requirements. We are providing the agent with additional coaching and reiterating proper procedure.”
Anthony’s Take: Airport personnel might need geography classes or at lease better training when it comes to aiding passengers. I’m surprised that the check-in system doesn’t dictate whether ID, visas, or other forms are needed. Hopefully, Spirit refunds the money spent on the JetBlue tickets.
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