Reminder: Delta’s New Boarding Process Starts Today

by Anthony Losanno
Delta Zone Boarding

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Delta Air Lines changed up its boarding process today with zone boarding versus the current order by cabin (First Class, Comfort+®, Main Cabin, etc.). I first reported on this change last month. There will be eight boarding zones in the new process with hopes of speeding up the time it takes to get passengers on the plane. I got to experience this first-hand at Las Vegas Harry Reid International Airport (LAS) this morning and it went without a hitch.

Delta Zone Boarding

The table above shows both the past and new order. When Delta boarded flights prior to today, it used the following order:

  • Pre-Boarding (passengers who need extra time or assistance and active military)
  • First Class (Delta One® and Delta 360° customers are included)
  • Diamond Medallion
  • Delta Premium Select
  • Early Access (those with car seats or strollers)
  • Delta Comfort+®
  • Sky Priority® (Delta Gold and Platinum Medallion members as well as SkyTeam Elite Plus and other elite members)
  • Main Cabin 1 (other Delta members and SkyTeam partners with status traveling in Economy as well as credit card holders)
  • Main Cabin 2
  • Main Cabin 3
  • Basic Economy

As of today, May 1st, the order has changed to:

  • Pre-boarding (passengers who need extra time or assistance, active military, and Delta 360°)
  • Zone 1: First Class (Delta One® is included)
  • Zone 2: Diamond Medallion and Delta Premium Select
  • Early Access (those with car seats or strollers)
  • Zone 3: Delta Comfort+®
  • Zone 4: Sky Priority® (Delta Gold and Platinum Medallion members as well as SkyTeam Elite Plus and other elite members)
  • Zone 5: Main Cabin 1 (other Delta members and SkyTeam partners with status traveling in Economy as well as credit card holders)
  • Zone 6: Main Cabin 2
  • Zone 7: Main Cabin 3
  • Zone 8: Basic Economy

Delta released the following statement on its new boarding process:

While a simple change, Delta believes the move to numbered zones will simplify the boarding process for both our customers and our employees, adding clarity of sequence and improving the overall gate experience.”

Anthony’s Take: I have found Delta to be one of the easier airlines to board. United is often a free-for-all push forward, but folks seem more civilized often when flying the Atlanta-based carrier. Today, went fine. We’ll see if this accomplishes what Delta wants.

(Image Credit: Delta Air Lines.)

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