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I was excited when the St. Regis Chicago (review here) opened in May 2024. That quickly shifted when I stayed at the hotel and saw the games that the hotel played with elite benefits. I was the first to break the news that they were playing games with elite breakfasts and denying them altogether. As a result of my reporting, folks taking to TripAdvisor and panning the hotel, and other bloggers piling on, the hotel made changes. Now, Live and Let’s Fly is reporting a new issue with the hotel. This time its restaurant, Miru, is adding a bogus 3.5% charge to checks to “offset rising costs.” Understandably, this has annoyed many folks staying and/or dining at the hotel.
The restaurant’s website and checks has the following text:
As a way to offset rising costs we have added a 3.5% surcharge to all checks. You may request to have this taken off your check should you choose.”
The fee is pre-tax and is not a tip for staff. It goes straight to the restaurant and is an unnecessary addition that should have just been incorporated into prices. This can be removed upon request, but it’s another game being played by the hotel and I’m not surprised. The hotel was shady when it opened and it seems like it’s still trying to pull one over on guests.
Anthony’s Take: This hotel has such potential, but management wants to play games. Corners were cut in the quality of the furniture and rooms. It does not feel as luxurious as it should and the nickel and diming is ridiculous.
(Image Credit: Live and Let’s Fly.)
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
1 comment
You’re a lot more tolerant than me. I find these fees incredibly odious and I would give the hotel a scathing review on TripAdvisor to illustrate my feelings.