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I have never flown Frontier Airlines. It’s a low-cost carrier, but it seems like it’s given up on providing any semblance of customer service. The airline removed its customer service telephone line (which was not toll free) and this gate agent is taking the lack of service to another level by shouting while boarding passengers like cattle.
Instagram user @bonnie_b_rush shared the video above while boarding a flight from Denver International Airport (DEN) and Norfolk International Airport (ORF). Denver is Frontier’s hub, so this is not some rogue, outsourced agent at a small airport.
This is not acceptable on so many levels. She shouts at passengers and keeps them moving because she’s “two minutes late.” I get that gate agents are held to getting flights out without delays, but to forget customer service and any shred of kindness is not good.
Anthony’s Take: This woman needs to be retrained and told to be kinder to customers. If not, maybe she should look to drive a school bus. I can remember several drivers from my childhood that acted just like her. Perhaps, Frontier can add a charge for not being yelled at while bundling other items for a trip.
(H/T: View from the Wing.)
(Featured Image Credit: @bonnie_b_rush via Instagram.)
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