American Express Makes Me Jump Through Hoops for Special Offer

by Anthony Losanno
American Express Platinum

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As I’ve written about a lot, I switched a lot of my flying to Delta this year. With that, I find myself using the Sky Clubs® frequently. When my husband travels with me, I want to be able to have him come in without having to pay the $50 fee (each visit). I decided last week that I would add him as an authorized user and then he would be able to get into both Centurion Lounges and Delta Sky Clubs® without additional cost.

AU Membership Rewards Offer

The card is arriving today, but I just received an offer from American Express. I can receive 10,000 Membership Rewards® points after adding an authorized user and having that user make $2,000 in qualified purchases within six months. Great! I thought that it would be a quick call to American Express to have this offer added to the yet-to-be-activated card. I thought wrong.

The unusually cheerful phone agent explained that I would need to cancel the card I just ordered and request a new one through the offer. American Express is willing to overnight the card to me to make sure it’s received faster, but they can’t simply credit this to that card. Does that make sense? I would also need to watch to make sure that the $175 fee for adding an authorized user was not added twice to my credit card bill. This seems unnecessarily complicated.

Anthony’s Take: I want the 10,000 Membership Rewards® points, but this seems like a lot of work to have to redo this request and then police my statement. I’ll likely take the time to cancel the card and request a new one. Check your email if you’re thinking about adding an authorized user as the points are a nice bonus to help offset the cost.

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