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After spending some time in Romania, including a Halloween party at Dracula’s Castle (more here), we spent a few days in Vienna. I always forget how gorgeous this city is and the Park Hyatt Vienna offers the perfect location with shopping, restaurants, and tourist attractions right outside your door.
Anthony’s Take: I loved this hotel and especially the impressive suite that we occupied during our stay here. The service was excellent, breakfast was tasty, and we enjoyed using the spa. I’ve stayed at Marriott’s Hotel Bristol an Hotel Imperial before. Both are part of the Luxury Collection, but cannot hold a candle to the Park Hyatt in terms of design, amenities, and overall experience.
Booking
I booked directly from Hyatt.com on a “Premium Suite Free Night” rate with World of Hyatt points. I was given two options for suites, a Park Suite (which I could have also booked a standard room and then used an upgrade certificate to secure) or the Diplomat Suite. The Park Suite looks great, but the Diplomat Suite wowed me. The Diplomat Suite was retailing for almost €3,000 per night, so this was a great value. This hotel falls in the Category 7 redemption bucket, which means that a standard room will cost between 25,000 and 35,000 points.
Transportation to/from the Hotel
We took an Uber Black from Vienna International Airport (VIE) to the hotel. It cost around $50 and took about 26 minutes to drive the approximately 20 kilometers with light traffic. When we left the hotel, we headed back the same way to the airport for a similar cost and duration.
Location
The hotel is well situated for exploring the city with most of the city’s best shopping, many restaurants, and St. Stephen’s Cathedral right outside. Other tourist attractions are not far on foot or via Uber.
Check-in
We arrived around 3:00 PM and agents were standing by at check in. The agent that assisted us was friendly and explained all of the benefits that my Globalist status provided at the hotel. Breakfast is served at The Bank Brasserie & Bar. He also offered late checkout. We were flying midday, so we declined this offer. The process was quick and we were on the way to the suite in minutes.
The area around the check-in desks is open with soaring ceilings and lots of marble.
The lobby is bright with natural light coming in from the entrance.
Stairs are the first thing you see when you enter the elegant lobby of this hotel. A small seating area is straight ahead with the hotel’s restaurant behind it. To the right, you’ll find the single guest elevator.
Fresh and dried flowers were the centerpiece of the area at the top of the stairs.
The single elevator was modern and quick.
Our suite was on the third floor. A keycard was required to operate the elevator as well as to open an outer door on the floor that led to the rooms.
The hallways were clean and well maintained.
There were some chairs in the hallway near our suite.
Diplomat Suite (328)
There are 146 rooms including 43 suites at the hotel.
A gorgeous foyer with an in-laid floor was the first thing seen when entering the suite. It’s a huge space and took us some time to get our bearings.
Some artificial flowers were on a pedestal here.
There is also one wardrobe here with an umbrella inside.
The half bath is to the left. It had a toilet and sink.
To the right of the half bath was a dining room. There was a round table with four chairs, a bookshelf, and a cabinet that housed the mini bar.
A welcome amenity of fruit and chocolate was on the table.
The chocolate was delicious.
The mini bar had multiple bottles of wine and other spirits for sale.
A coffeemaker with Illy coffee and a tea kettle were on the counter. The refrigerator drawer was filled with other beverages and snacks.
Wine and snacks
More alcohol for sale
Two complimentary bottles of water were also inside.
The bookshelf had some interesting art books on it.
To the right of the dining room was an office. I took some Zoom calls in here.
I liked that the Park Hyatt provided an assortment of office supplies.
On the other side of the dining room was a gorgeous and humongous living room. It had plenty of space to stretch out and a gorgeous stained-glass wall.
A tray ceiling and chandelier added to the elegance.
Fresh hydrangeas were on the table.
One of the two flatscreen TVs found in the suite was across from the couch. The curtains and all of the lights in the suite were automatic and controls were found scattered throughout.
Next to the living room was the bedroom. It had a king-sized bed, nightstands, and another TV. The bed was comfortable and there were plenty of outlets.
The TV had a wooden cabinet that could be pulled down to hide it.
Next to the bathroom was the expansive bathroom.
It had an oval standalone bathtub.
It was spacious, but we did not use it.
Some Le Labo toiletries and bath salts were on the edge of the tub.
There were two vanities in the bathroom.
More soap and other toiletries were on each counter.
The shower was large and had a shower bench. Water pressure was also good.
Large bottles of shampoo, conditioner, and body wash were inside.
A separate room with a toilet and a third vanity was closest to the bedroom.
We found it funny that the suite had four sinks in total.
The back of the bathroom had another room laid out as a huge dressing area. There was tons of closet space here.
A drawer held laundry bags and a power converter.
The safe was also found here.
More closet space
Even more closet space with robes, slippers, an umbrella, and an ironing and ironing board.
A vanity with makeup mirror was also found here.
Breakfast
As mentioned, we had breakfast in the hotel’s restaurant, The Bank Brasserie & Bar, during our stay. It offers a nice buffet plus several hot dishes that could be ordered directly from the servers. The restaurant is located off of the lobby and was spacious, but crowded when we visited. This included benefit for Globalists has great value here. The buffet for the two of us would have been over $100 per day, but it was totally comped along with gratuity. Breakfast is served from 7:00 AM until 10:30 AM on weekdays and from 7:00 AM to 11:00 AM on weekends.
The buffet was nicely presented across several stations with an open kitchen.
The menu offered several hot menu items that could be ordered a la carte.
My husband ordered the Avocado Toast and enjoyed it.
We both ordered lattes.
There was a good selection of self-serve, fresh juices.
Water was also available.
Infused water with strawberries
Hot items including eggs, sausage, bacon, and more were near the kitchen.
The fresh fruit selection could have been better.
Muesli, yogurt, and milk
Cereal and granola
A cool meat slicer
Bread and pastries
More bread
Smoked fish
Cheese
Assorted meats
Salad and vegetables
Focaccia
The dining room was fairly packed during breakfast.
I like the one giant chef’s table near the kitchen. This would be a nice place for a special dinner.
Amenities
The Park Hyatt Vienna has a nice spa and fitness center that includes an indoor pool, co-ed sauna and steam room, and a good amount of exercise equipment.
An attendant checked guests into the spa. It’s complimentary for everyone staying at the hotel.
There are some seats in the spa lobby.
Past check-in there are locker rooms and the rest of the facilities.
Locker rooms are available for men and women.
There were plenty of lockers available.
Showers are co-ed and located near the steam room and sauna. If you’re not used to European spas, prepare for nudity. One woman sat proudly on a bench with her legs in the air while she thoroughly applied lotion to her entire body.
The locker room had several vanities, toilets, and urinals.
A water dispenser was also available.
The fitness center had lots of equipment and was empty when we visited.
Overall Impression:
You can’t beat the location of this hotel when visiting Vienna. The Diplomat Suite was enormous and luxurious. Breakfast is high quality and the service was great. It’s a nice hotel and one that I will return to when I’m next in the city.
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
3 comments
I have been there few times over the last years and all the time in the suites.
I do not understand your ratings. You booked Diplomatic suite but gave 5 to upgrade and 10 to value for price paid. Did you expected additional upgrade and when it was not provided, you valued only 5? Only Bad is “Pricey”, yet you wrote that the points amount paid was great value.
I give every hotel a 5 if no upgrade is received and a higher score if one is given. For example, I booked a suite at the Hyatt Regency Thessaloniki and they upgraded me to the Presidential Suite. That earned a 10 for upgrade. I think the value is there when paying with points, but it is pricey if you’re going to pay thousands of euros a night.
The picture of the breakfast menu says “Am Hof”. This is the square in the First District (frequently referred to as the Inner City) on which the hotel is located. Am Hof is the largest open space in the First District, and was the location of the original Roman military outpost called Vindobona, which developed into Vienna.