Disabled Karen Feels She Has the Right to Mistreat Flight Attendants

by Anthony Losanno
Bad Passenger

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A disability might allow you to board early and affords you extra assistance when it is needed. It does not give you the right to verbally abuse and mistreat flight attendants and other airline employees.


This is so sad. Kudos to the flight attendants that kept their composure throughout the flight. #anotherkarensighting #southwest

♬ original sound – Jaynithof23

TikTok user @Jaynithof23 posted a recent video where a disabled passenger is seen berating a flight attendant that is merely trying to help her stow her bag and put on her seatbelt. She demands that her son sit near her and even complains that someone behind her is “using God’s name in vain.”

The Southwest flight attendant tells her:

You’re making so many demands of me. We’re not gonna have this chaos in the air.”

The woman shrugs and continues to complain. She even goes as far as to blame the flight attendant when she (the passenger) drops her phone on her foot as the flight attendant attempts to stuff her portly body into her seatbelt.

The flight attendant deserves kudos for handling this situation well and tolerating this poorly behaved passenger. Disabled passengers are protected under the Air Carrier Access Act. It makes accommodations so that travel is accessible for all. But, it does not say that passengers can mistreat crew and act like jerks like this woman.

Anthony’s Take: If an employee is not doing their job, I’m all for calling them out. But, I’m also keen on giving praise and employees like this one deserve praise as she handled the situation admirably. This passenger is an entitled jerk, disability or not.

(H/T: View from the Wing.)

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Greg August 26, 2023 - 2:24 pm

Few guessed the biggest impact of smartphones wouldn’t be universal internet access but having video surveillance in the hands of hundreds of millions for the first time

Mhb August 28, 2023 - 3:44 pm

I find it incredible that you title your piece “disabled Karen…”
With all the racial correctness and sensitivities, I’m sure you could have found a better title. I know you would have been VERY careful if the Karen were SHANIQUA. Shame in you.

Karen August 28, 2023 - 5:12 pm

You didn’t have to use the name Karen. My name is Karen and I’m so tired of it being used in a negative manner. How about using your name in a negative way. You could of put disabled person or women. No one should be treated that way. But you are not any better mistreating the name Karen.

Whitney August 30, 2023 - 10:00 am

And you, Karen, are why they started using the name Karen to begin with. I feel sorry for the actual Karens that don’t deserve it. The woman in this story is rude, unappreciative, and complains unnecessarily…just like a typical “Karen.”

Valerie August 28, 2023 - 5:45 pm

Disabled or not you have no right acting like an ass towards the employees or any other person in your presence. You are lucky I wasn’t on your flight.
My relatives are flight attendants and believe me you would not get away with treating them with disrespect.
You are only allowed certain special treatment do to your disability.
Being catered to does not fall in that category.
I agree with Karen. Use your own name, not Karen or anyone ekses.

Eric S August 28, 2023 - 6:09 pm

Take the bus next time and spare us the drama.

Esther August 28, 2023 - 7:59 pm

If you don’t want to be called Karen then don’t act like one. I’m disabled and travel often but I never expect more than is offered, but I’m sure if I needed a little extra help I’d get it because I’m very grateful to have the help I need.

Lynnette September 1, 2023 - 7:00 pm

Next story….Southwest flight diverts and lands early due to disruptive passenger. I do not understand why people feel it is okay to act in such a disrespectful way. Disabled, challenged, call it what you want; it is not an open excuse to act like a jerk towards other people. Flight attendants put up with so much crap, they deserve raises.


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