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Over the past few years, I have moved much of my flying to Delta Air Lines and have enjoyed the experience. Almost every flight attendant, gate agent, and pilot has been warm and friendly. Service has been solid and Delta has won my loyalty. Last night, my flight home from LaGuardia Airport (LGA) to Tampa International Airport (TPA) was so bad that it was almost comical.
It started with boarding. The gate agents were on their phones discussing how they would get someone to print their W-2s before they left the airport. We managed to board late, but depart early. Even though we boarded a few minutes late, it was a quick and easy boarding. The flight attendant working the front cabin was in the galley playing with her phone throughout boarding (and it was her personal phone since her Delta-issued device was also on the counter). No predeparture beverages were offered and we took off.
Almost immediately, I could tell that the service was going to be bad. The flight attendant named “Von” who is based in Detroit Metropolitan Wayne County Airport (DTW) had an attitude from the get-go. She came around to confirm meal orders and was annoyed (for some reason) when I said that I was going to skip the meal I ordered and only wanted a ginger ale. She then went into the galley and set up a snack basket. This was never served. She helped herself to some chips, but never served the passengers.
Meals were served and cleared. Drink refills were never offered. I asked for a second ginger ale when she walked by and she audibly huffed. When she came back I put the wrapper from my Lysol wipe on her tray and she again made a noise as if that was a high crime. She spent most of the flight playing with her phone in the galley. Little things like not providing napkins with beverages were noticed (and yes they were catered because they were also on the counter).
We landed over 30 minutes early, but had to wait for 30 minutes because the jet bridge was having an issue. This was further exacerbated by Von not responding to the gate agents knocking on the door after it was fixed. She was standing and looking at her schedule (oblivious to the gate agents). I said to her that they were knocking and she ignored me.
The captain opened his window and then asked her if she was going to open the door. She finally did. Upon deplaning, she did not say a word to any passengers (within my earshot) and continued to play with her Delta phone. The gate agents were annoyed and I told them how the flight went. They asked me to write into Delta because they also noticed she was playing with her phone while they were knocking.
Anthony’s Take: One bad apple can spoil the bunch. Von might have been tired or having a bad day. That’s fine, but passengers should not get bad service because of it. I’m hoping I don’t have to fly with her again.
(Featured Image Credit: Delta Air Lines.)
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