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American Airlines is unveiling a new lounge concept with the upcoming debut of Provisions by Admirals Club℠. This lounge concept is tailored to meet the needs of time-conscious travelers and slated to open in late summer 2025 at Charlotte Douglas International Airport (CLT). The new space reflects American’s evolving approach to customer service, offering speed, simplicity, and convenience to travelers.
The new lounge will be located in Concourse A next to Gate A1. It’s designed for travelers who want a quick break before boarding. Charlotte is American’s second-largest hub and Provisions by Admirals Club℠ is set to become an essential stopover for the millions of passengers who connect there each year.
Unlike traditional lounges designed for extended stays, Provisions by Admirals Club℠ is built for efficiency and high-traffic volume. The space features a streamlined, minimalist design with high-top standing tables and limited furniture to encourage guests to get in, grab a bite to eat, and get out. This concept seems similar to what Capital One has been offering and the Sidecar by The Centurion Lounge offering that American Express previewed today (although that is more meant for consumption in the small lounge).
Key features of the lounge include:
- Personalized Support: On-site representatives provide one-on-one travel assistance.
- Flexible Food Options: Guests can choose from a curated selection of sandwiches, salads, snacks, fresh fruit, and vegetarian offerings (all ideal for grab-and-go convenience).
- Intuitive Layout: The open design supports brief visits and maximizes customer flow during peak travel times.
Access to Provisions by Admirals Club℠ will follow the same policies as traditional Admirals Club® locations:
- Membership: Admirals Club® members and Citi®/AAdvantage® Executive cardholders
- Elite Status: Eligible AAdvantage® status and oneworld® members on qualifying international itineraries
- One-Day Pass: Available for purchase for $79 or 7,900 AAdvantage® miles, valid for 24 hours
Whether you’re flying domestic or international, this lounge offers a quick option for travelers with tight connections or shorter layovers. American operates more than 670 peak-day departures out of Charlotte Douglas International Airport (CLT) to more than 170 destinations in 27 countries. This summer, American is operating its largest transatlantic schedule from Charlotte Douglas International Airport (CLT) with access to eight European destinations, including nonstop service to Athens International Airport Eleftherios Venizelos (ATH).
Ralph Lopez Massas, American’s Senior Vice President of CLT Operations, said:
As the airline’s second-largest hub, Charlotte plays a significant role in the connectivity of the airline, serving millions of customers every year as they travel to, from and through CLT to destinations across our global network. Our unwavering commitment to our customers has remained at the center of exponential growth at CLT over the past several years and this new concept is yet another example of our focus on improving their travel experience.”
This reminds me of the United Club℠ Fly concept that United offers in Denver International Airport (DEN) (review here) and Houston’s George Bush Intercontinental Airport (IAH) (review here). While American is not innovating, it’s a nice addition.
Anthony’s Take: American is stepping up its game, finally. I love the investments being made to customer service, lounges, and onboard product.
(Featured Image Credit: American Airlines.)
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
1 comment
Charlotte is badly in need of more lounges so I’ll take what I can get but they could easily have named this Grab Some Grub from the sound of things. Perhaps I’m just a bit cynical because American excels at randomly going between actual improvements and intentionally making things worse for passengers so sometimes it’s difficult to say which one something new should be categorized as until we’re tried it ourselves.