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A pair of Spirit Airlines gate agents flipped out after passengers demanded updates around their delayed flights. The gate agents (seen in two separate TikTok videos) are shown aggressively shouting at all in the gate area while they share that they’re “frustrated as hell.”
I like Spirit Airlines and have found the planes clean, timely, and the BIG FRONT SEATS to be comfortable. Wi-Fi is becoming readily available and when it’s equipped, I find it faster and more reliable than United Airlines. That said, Spirit is a low-cost carrier and you are going to deal with both passengers and employees that are not the crème de la crème. This is not meant to be a dig against anyone, but passengers usually select the airline based on cost and employees are trained to nickel and dime customers while often getting aggressive.
@clubkev not only did they threaten me for recording them, but they INSISTED that i was a ‘flight risk’ for simply asking what flight they were delaying smh 🤦🏻♂️ #spiritairlines #customerservice #fyp
The flight to Las Vegas Harry Reid International Airport (LAS) was delayed for an unknown reason (it could be weather, mechanical, or crew related). Who knows? But, regardless of how the passengers were acting the gate agent did not need to escalate the situation in this manner. Her shouting doesn’t help anything and likely made the situation worse. Although, passengers did cheer at her ridiculous speech.
@clubkev Replying to @robotkyle i gotta say, these Spirit employees are top notch at customer service!!! #spiritairlines #wrongnumber #fyp
Her colleague was a bit calmer. But she also was frustrated. In the video, you can hear her say:
You’ve got to help us to help you. Please be quiet so I can think of what’s going on. I don’t even know what aircraft is here because everybody is screaming numbers. I don’t know what I have. I’m gonna be honest. I don’t know what aircraft is sitting out there. I don’t know what’s going on. You guys won’t give me a minute. Please give me a minute. Please.”
One passenger claps while another remarks that she is not helping. This agent is seen in the first video threatening the person filming that she can have him removed from the flight. She cites it’s not legal to film in the state of California. This is incorrect.
A WILD brawl broke out at a #SpiritAirlines check-in counter in Baltimore… and it was all caught on video! 😱 pic.twitter.com/vrrOlfEWdF
— TMZ (@TMZ) May 31, 2024
This is not the only recent incident involving passengers and Spirit Airlines employees. Last month, I wrote about a brawl between four Spirit employees and a passenger. They are seen tackling and beating the man near the airline’s check-in counter.
Anthony’s Take: Spirit Airlines has proven to be a good choice for me in certain situations. As stated above, I have had good experiences and generally enjoy my flights. I would not have taken kindly to these gate agents and their power trip.
(Featured Image Credit: @clubkev via TikTok.)
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
1 comment
I think you’re being unkind. Gate agent is a thankless job at the best of times and people crack under pressure. I once flew a TWA flight from JFK to Miami where the passengers almost rioted due to some pretty mild delays so passengers acting awful happens to lots of airlines. As a passenger myself I’ve been through a cavalcade of ridiculous or awful situations but pushing staff over the edge when I’m frustrated just seems counterproductive. The flip side is that pax could have been better informed in this case.