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American Airlines made an internal change today that Economy Class passengers are sure to appreciate. A second beverage service will be brought back to longer flights as of tomorrow, May 14th. This was removed in a cost-cutting measure back in January, but this is one of many changes being made as American moves to position itself as more of a premium airline.
Flights over 1,500 miles will see this service return this week. A pre-meal beverage service will also be added to international flights that depart before 9:01 PM local departure time. An American spokesperson shared with View from the Wing:
American remains committed to further enhancing the customer experience throughout the travel journey. Starting May 14, American will reinstate a second beverage service on domestic long-haul flights (1,500+ miles) and including a pre-meal beverage service for select international flights departing before 9:01 p.m. local departure time.”
This is one of many small but meaningful changes that the airline is currently undergoing. Yesterday, I wrote about a new technology that American is testing at its Dallas Fort Worth International Airport (DFW) hub. It helps identify departing flights with connecting customers who might miss those flights. If the airline determines it can delay the flight without any impact to the schedule, it will propose a short hold to get those connecting customers onboard. American also recently shared that it’s opening some new lounges including a Flagship® one at Philadelphia International Airport (PHL) and is even testing a tea service on London flights.
Anthony’s Take: A lot of damage was done to American’s reputation over the past few years. It’s tech still lags its competitors, lounges are also lacking, and many flights are dirty or in disrepair. It has a long way to go, but American is at least trying with these simple changes.
(Image Credits: American Airlines.)
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
