MGM Resorts Reports It Will Lose $100 Million From Cyberattack

by Anthony Losanno

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MGM Resorts was crippled last month when criminals launched a cyberattack on MGM Resorts’ IT systems. This shut down everything from reservations to room keys and slot machines, credit card processing, and more. Now, the casino giant is reporting that the disruption would cause a $100 million loss in its third-quarter results.

Reuters is reporting that a hacking group called AlphV, along with another group named Scattered Spider, took responsibility for the breach and broke into MGM’s systems to steal data and hold it for ransom.

A letter from Bill Hornbuckle, MGM Resorts’ CEO and President, stated that “the incident did not result in a compromise of any customer bank account numbers or payment card information,” but “certain personal information belonging to some customers who transacted with us prior to March 2019…[including] name, contact information, gender, date of birth, and driver’s license number” was obtained.


The MGM data breach is under FBI investigation and illustrates the vulnerability to hackers that large organizations face. Other organizations like Clorox have also been impacted by Scattered Spider. A cyberattack in August caused product outages and disrupted supplies and operations for the maker of cleaning products and as a result its expecting to post a first-quarter loss.

In response to this breach, MGM resorts restored and strengthened its IT environment and will offer free identity protection and credit monitoring services to individuals whose information was impacted. It has also established a dedicated call center that can be reached at 800-621-9437 toll-free Monday through Friday from 8:00 AM to 10:00 PM CST and Saturday and Sunday from 10:00 AM to 7:00 PM CST (excluding major US holidays). Reference engagement number B105892 when calling.  More information can be found here.

Anthony’s Take: It’s amazing what hackers can do when they gain access to a system. As MGM Resorts, Clorox, and others are showing, no organization is immune and they’ll need to work even harder to keep data safe. MGM seems to be doing what it can to mitigate the loss and help those impacted. I’m glad I was not in Las Vegas during this time as the lines and systems down did not look like fun for anyone.

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