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On Monday, I wrote about Delta Air Lines flight DL4819 from Minneapolis-Saint Paul International Airport (MSP) to Toronto Pearson International Airport (YYZ). It flipped over after crashing at the airport and by the grace of God, all of the passengers and crew survived with the last injured passenger leaving the hospital today. Now, Delta is reaching out to passengers with a generous apology as it works to figure out what exactly happened.
https://t.co/Oa1J8ZoWLz https://t.co/rOKxpCFMR3
— WindyCity Weather and News (@WindyCityWxMan) February 17, 2025
This is a crazy accident and there are still more questions than answers on the cause of this crash and flip. Delta has been delivering luggage and personal items to passengers that were left behind on the aircraft. It is also proactively offering every passenger a $30,000 payment that “has no strings attached and does not affect rights” according to an airline spokesperson. There were 76 passengers on the aircraft, so Delta will pay out $2.3 million if all accept the offer.
A class action lawsuit will inevitably be filed and passengers will likely receive much larger settlements when the dust settles. I think that this is an incredibly generous offer from Delta considering that they are not demanding that passengers give up any future rights to accept this compensation.
Delta’s CEO, Ed Bastian, commented on the situation today:
The Delta and Endeavor families are grateful that all those injured Monday have been released from the hospital, and we extend our thanks to everyone who provided care to them over the past few days. We will continue to connect one-on-one with customers, employees and loved ones as we move forward to make sure their needs are met with care.”
Anthony’s Take: This had to be incredibly traumatizing for all on the aircraft. Thankfully, there were no fatalities and it appears that injuries were treated and that all on board are back home. This could have gone much differently and the crew did an incredible job during this emergency. I think that Delta is being more proactive and generous than I would have expected, but I’m happy to see that it is doing what it can here.
(Featured Image Credit: @NewsWire_US via X.)
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
1 comment
As generous as this is – and it is generous, I think that this is simply a smart move that handily can also be construed as purely altruistic. The PR from doing this is going to be completely beneficial to Delta and when it comes time to reach a financial agreement between Delta and the passengers the passengers will undoubtedly be more favorably inclined towards Delta which may save Delta some cash due to a bit less haggling.
This is a good, smart move by Delta. I would be more kind as to Delta’s motives if their history over the past decade had not shown that they run screaming from altruistic things for passengers.