Customer Unfriendly: Frontier Airlines Will Close Check-In Counters One Hour Before Departure

by Anthony Losanno
Frontier Airlines Plane

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Denver-based, low-cost carrier Frontier Airlines has announced a new policy that’s not too customer friendly. Starting August 16th, check-in counters will close 60 minutes before departure.

This means that no bags will be checked, no boarding passes printed, and no additional assistance will be provided by agents pre-security for Frontier Airlines flights. Sure, you can check in online and bypass the counter completely. But, not if you’re checking a bag, have an issue, or need assistance. The old policy was 45 minutes before departure and while 15 minutes might not seem like a lot of time, it can be the difference between making or missing a flight.

Frontier is already one of the strictest carriers when it comes to cutoff times. The carrier will not allow passengers to check bags more than two hours before departure. With this change, that narrows the window to a one-hour timeframe to get those bags in. This is likely caused by the number of people that have been traveling this summer and staffing issues. Checked bags are cheaper than Frontier’s carry-on fees. I wonder if the airline might swap this if this policy starts backfiring. Time will tell, although Frontier has already gained a reputation around being anything but customer friendly (with some going as far as to accuse gate agents of unnecessarily checking their carry-on bags to earn a bonus on the fees).

Anthony’s Take: You get what you pay for is the adage that comes to mind here. Frontier and other low-cost carriers will continue to charge for and eliminate anything they can to boost their bottom lines.

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