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A new lawsuit against Frontier Airlines alleges that its “GoWild! All You Can Fly Pass™” is a bait-and-switch scheme. The legal action began over carry-on bag fees being tacked on even when the bags met the airline’s required dimensions.
Frontier offers several unlimited flight passes. These range from a monthly pass for $149, a summer pass for $999, and an annual pass for $1,999. With any of these passes, passengers are allowed to fly an unlimited number of both domestic and international flights. Domestic flights can be confirmed as soon as the day before the flight and international flights can be booked ten days or more before departure.
CBS News reports that a South Carolina woman claims that the pass is “inoperable.” Frontier advertises accepted dimensions for carry-on bags, but then says bags are too large at the airport and will incur a fee (even when they fit in the carrier’s bag sizer). She also claims that the website only lets her choose flights departing in the year1904, which makes no sense. Frustrated, she tried to get a refund, but was told that Frontier’s passes are non-refundable.
This is not the only recent class action lawsuit filed against Frontier Airlines. A Florida woman filed a $100-million class action lawsuit in July. It alleges that the airline uses “bait-and-switch” and “gotcha” tactics that are intended to “confuse, trick and trap consumers.”
Anthony’s Take: Low cost carriers make fees and guidelines pretty clear throughout the booking process. It will be interesting to see how these lawsuits play out.
(Image Credit: Michael Oster.)
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
