Advertiser Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links below. This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers.
The past few weeks have been filled with headlines around flight delays and cancellations. United Airlines was particularly hard hit with weather impacting its operations at several hubs. American Airlines fared better and we now know it’s thanks to new technology it developed to manage operations during severe weather.
The Hub Efficiency Analytics Tool (HEAT) dynamically moves the airline’s flight schedules to ensure that customers, crews, and aircraft are moving when weather threatens to disrupt its flight schedule. Developed in-house at American, HEAT optimizes weather data, passenger loads, customer connections, gate availability, as well as air traffic control or crew constraints. An advanced algorithm weighs the data and shifts arrivals and departures around. HEAT helps American avoid the most severe weather impacts and keeps its operation running.
Timothy Niznik, American’s director of IOC Analytics, said:
HEAT is an innovative tool and part of our irregular operations playbook that will only get smarter with use. Each time we run HEAT, we analyze the results, and incorporate those findings so we can continue to improve the strategies and technology that help keep our operation moving.”
Since it rolled out last year, HEAT has prevented nearly 1,000 flight cancellations.
Bob Shirley, an American dispatcher, air traffic control coordinator, and a member of the team who developed the tool, commented:
HEAT allows me to optimize our flight timing in inclement weather to provide a better experience for our customers and crews — it’s a game changer.”
HEAT is used in American’s biggest hubs and it’s switched on whenever severe weather threatens to disrupt operations.
Anthony’s Take: Keeping 1,000 flights from getting cancelled is quite an accomplishment. American should look to license its tech to other airlines. Some, like United, are not faring well this summer.
(Featured Image Credit: American Airlines.)
User Generated Content Disclosure: The Bulkhead Seat encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.