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I had a recent stay at a Hyatt House property. I will not name the hotel because I don’t want to get anyone in trouble, but when I went to check out I noticed that the folio showed a cash rate and taxes. I redeemed a free night certificate that came with my holding the World of Hyatt Credit Card and was good for any Category 1-4 Hyatt hotel or resort globally. I called the hotel (since I had already left and was using the app to check out) and the agent that answered the call shared this information.
As soon as she looked up the reservation, she asked if my credit card was showing as charged. It was not. She then chuckled and said that this was not meant for me, but was an internal document showing what Hyatt was paying the hotel for my redemption. The one night stay was billed as follows:
- Accommodation: $63.88
- State Tax: $7.60
- City Tax: $2.87
- County Tax: $0.64
Had I booked this Category 4 hotel on a “Member Rate,” it would have cost me $278 plus taxes. This means that Hyatt is reimbursing the hotel around 23% of the cost that a member could pay to stay there. Other bloggers have shared leaks like this before, but I thought it was pretty interesting to get a brief peek behind the curtain.
Anthony’s Take: The hotel was not fully booked and I know that occupancy plays into the reimbursement of a redemption. The agent had a good laugh and I got to see a bit of the inner workings that I thought was interesting enough to share.
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
1 comment
It’s interesting to see the reimbursement amounts. Since yours was so low the hotel wasn’t near full capacity. I booked a room for my wife earlier this year and the hotel did the same thing by handing her the folio with the reimbursement rates. Sunday was much lower and Saturday when the hotel was full was at a much higher rate.