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Allegiant Air flight G4 848 was set to depart Albany International Airport (ALB) on Monday. The flight to Punta Gorda Airport (PGD) was delayed and had left the gate for deicing when it stopped and passengers were left stranded on the aircraft for around six hours. The crew then timed out and forced the flight to cancel.
Video from one of the passengers aboard Allegiant Flight 848 who says they were left waiting on the tarmac for over 6 hours without water or clear communication from the crew at Albany International Airport.
MORE: https://t.co/5OjG2tHrp5 pic.twitter.com/Rg3U7ZrZ5b
— CBS 6 Albany – WRGB (@CBS6Albany) February 18, 2025
Passengers report that they were not even provided with water during the lengthy delay. Allegiant says that “intermittent power failures” at the airport contributed to the delay. Passengers reportedly chanted “let us out” and threatened to call 911 according to The Independent.
Allegiant Air refunded passenger tickets, provided a payment of $200, and also gave each passenger a $150 electronic travel certificate to use on a future flight. Passengers should be entitled to more compensation when this all shakes out as the Department of Transportation (DOT) has strict rules around keeping passengers on the aircraft for more than three hours during ground delays.
An Allegiant Air spokesperson released the following statement:
Due to severe weather conditions and intermittent power outages at the airport earlier today, several flights departing Albany experienced delays throughout the day. This caused a ripple effect with arriving flights, which have had to wait for available gate space before passengers could deplane.
When flight 848 pushed back from the gate at 7 pm local time tonight, bound for Punta Gorda, it had to undergo deicing.
Unfortunately, crew members timed out, which means they reached their FAA-mandated limit for flying within a 24-hour period. The flight had to return to the gate.
Our dedicated staff and crew have been working tirelessly to get flights in and out of the airport as quickly as possible today. However, the safety of our passengers and crew remains our top priority. At 10:15 pm local time, passengers from 848 deplaned normally.
We’re very sorry for the inconvenience this caused our passengers. We know disruptions to travel plans can be frustrating and thank our passengers for their patience and understanding. Because flight 848 has been cancelled, passengers will receive a refund back to their original form of payment. As a gesture of goodwill, we will be issuing each passenger $200 through paynuver. Additionally, we will also be providing passengers with a $150 voucher for future travel.”
Anthony’s Take: This sounds like a bad situation made worse by not providing passengers with basic amenities like water. I get that Allegiant Air is an ultra-low-cost carrier, but in situations like this one they should have stepped up.
(Featured Image Credit: Allegiant Air.)
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Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
1 comment
It is unclear if the compensation is generous or inadequate. If Allegiant has infrequent flights to the destination, such as once or twice a week, a passenger might have a non-refundable hotel reservation and no realistic way to get to the Mexican destination.
If the airline can get the passenger to the Mexican destination the next day, then a full refund + $200 + $150 in flight credit is decent.