Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links below. This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
An American Airlines Executive Platinum member, their spouse, and child were denied boarding at Miami International Airport (MIA) after they arrived at the gate with less than 15 minutes to departure time. The couple argues with the agent, but she is not buying it and informs them that they should know the rules since they are holding one of American’s highest levels of elite status.
The couple continues to berate the gate agent and she eventually calls the police. The agent calmly tells the couple that she has given away their seats since the flight’s departure time is 12.5 minutes away. The police arrive and work to diffuse the situation. The couple comes across as entitled and I give the gate agent credit for how well she handled the situation. I’m sure that they were accommodated on a later flight and had they been polite the agent would have likely been glad to help. The agents are pressed to get flights out on time and American (like all airlines) has clear guidelines around the time that you need to be in the boarding area.
Anthony’s Take: This entitled couple was too aggressive with the agent. I get that they were frustrated, but they were not getting on the flight once a decision was made to give away “their seats.”
(Featured Image Credit: @TheManager_1 via Reddit.)
(H/T: Live and Let’s Fly.)
User Generated Content Disclosure: The Bulkhead Seat encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.
Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
