Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links below. This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
Hilton and Be My Eyes announced a new partnership today for guests who are blind or have low vision so that they may experience a more accessible and welcoming stay. A free mobile app will connect guests with sighted volunteers through live video and AI to make their stays better.
The Be My Eyes app will connect Hilton guests with a team of dedicated, specially trained English-speaking Hilton Reservations and Customer Care agents. Through this partnership, Be My Eyes users in the US and Canada can use their smartphones to navigate to Be My Eyes’ “Service Directory,” select the Hotels category, and choose the participating Hilton brand to be directly connected to Hilton’s dedicated teams.
Hilton teams will also be available to help users navigate once at the hotel, including helping guests identify and adjust the in-room thermostat, operate in-room coffee machines, operate window coverings, or navigate to the hotel’s meeting spaces and amenities such as bars, restaurants, gyms, or spas. Both leisure and business travelers who are blind or have low vision will soon have personalized assistance for every stay.
Mike Gathright, Senior Vice President of Customer Excellence and Innovation at Hilton, said:
As a leading hospitality company, Hilton is committed to creating an experience that is welcoming for every guest, at every hotel, every time. We believe that every guest – regardless of ability or any other factor – deserves a reliable and friendly travel experience, and we are proud to partner with Be My Eyes to make that more of a reality for thousands of Be My Eyes users.”
In addition to Hilton’s dedicated Reservations and Customer Care team, guests can take advantage of Hilton’s industry-leading “straight-to-room” digital self-service tools. These create a seamless experience from check-in to check-out and allow guests to choose their rooms, digitally check in, use the Digital Key to open guest room doors with mobile phones, and digitally check out. With this technology, guests who require additional assistance can adapt their travel experience based on their specific needs.
Anthony’s Take: This is another example of how technology and AI are making things better for everyone. I commend Hilton for this initiative and being more inclusive of those with impaired vision.
(Image Credits: Hilton.)
User Generated Content Disclosure: The Bulkhead Seat encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.
Advertiser & Editorial Disclosure: The Bulkhead Seat earns an affiliate commission for anyone approved through the links above This compensation may impact how and where links appear on this site. We work to provide the best publicly available offers to our readers. We frequently update them, but this site does not include all available offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities.
